Complaints

At Dene Dental Practice, we constantly strive to provide the best possible service to our patients. We try to ensure that all our patients are pleased with their experience of our service. If you are not satisfied with any aspect of the service provided by us, we would welcome your feedback. Your feedback is valuable to improve our service.

If you wish to make use of our in-house complaints procedure, please see details given below. We ensure that all complaints are dealt with courteously and promptly so that the matter is resolved as quickly as possible. The person responsible for dealing with any complaint about the service we provide is Mrs. N. SHAH, our Complaints Manager and the dentist Dr. Vik Shah.

You can register your complaint at the reception desk or via phone by calling 01923 824 230. You can send an email to contact@denedental.comIf you wish to send a letter to us, our address is: 2 Dene Road, Northwood, HA6 2AD

If you complain on the telephone or at the reception desk, we will listen and offer to refer your complain to the Complaints Manager immediately. If the Complaints Manager is not available at the time, then arrangements will be made for you to discuss your complaint with the dentist or another member of staff. The member of staff will take brief details of the complaint and pass them on.

If you complain in writing by letter or by email, it will be passed on immediately to the Complaints Manager. We will acknowledge your complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days.

We will seek to investigate the complaint within ten working days of receipt, to give an explanation of the circumstances which led to the complaint. If we are unable to investigate the complaint within ten working days we will notify you, giving reasons for the delay and a likely period within which the investigation will be completed. We will confirm the decision about the complaint in writing immediately after completing our investigation.

If you are not satisfied with the result of our procedure then a complaint may be made to:
The Dental Complaints Service
Dental Complaints Service Stephenson House 2 Cherry Orchard Road Croydon CR0 6BA
Ph: 0208 253 0800
Email: info@dentalcomplaints.org.uk
Web: www.dentalcomplaints.org.uk

The General Dental Council
Address: 37 Wimpole Street, London, W1M 8DQ
Ph: 0845 222 4141
Email: information@gdc-uk.org
Web: www.gdc-uk.org